Barsnake Customer Feedback!
If you would like to give us feedback regarding the Barsnake Product line, please feel free to e-mail: firstname.lastname@example.org
September 28, 2007
Dear Carter and Linda,
Following my recent experiences with both of you, I felt compelled to write.† The other day, I received my replacement Barsnake and had to install it right away.† Naturally, the very next thing was to road test it.† All I can say is WOW Ė what an immediate and dramatic difference!† I would have to guesstimate that the amount of vibration I experienced in my handlebars went down by at least 70%.† Typically when I would ride my bike, at least one or both of my hands would start to go numb after 20 minutes of highway-speed riding.† Now, the most I experience is a very slight tingle in my fingertips.† Itís a shame that the riding season here in the mid-Atlantic will be coming to an end in the near future.
Further, not only am I thoroughly impressed with your product, thereís also the matter of customer service.† When I contacted you to explain how I ordered the wrong Barsnake, your response to me was prompt and courteous.† And to immediately send out a replacement product Ė well, that never happens.† Until now, that is.† I cannot sing the praises of both you and your product more.† If you should ever decide to offer the Barsnake T-shirts, sign me up for one.† I would have no problem advertising for you.† Iíve already been telling all of my friends!
In short, thank you for delivering a product that not only meets the claims you make about it, but exceeds it, too.† And thank you even more for being quality people with outstanding service.